Shipping policy

Welcome to Tropical Fish Company! This Shipping Policy outlines the terms and conditions governing the shipment of products you purchase from our website. Please read this policy carefully before placing an order. By making a purchase, you agree to the terms outlined below.

1. Shipping Methods and Timeframes:
We offer various shipping methods, each with its own estimated delivery timeframe. Please note that these timeframes are approximate and may vary based on factors beyond our control, such as weather conditions and carrier delays.
2. Shipping Fees:
Shipping fees are calculated based on the selected shipping method, destination, and the weight and size of the products in your order. The shipping fee will be displayed at checkout before you complete your purchase.
3. Order Processing:
Orders are typically processed within 2-3 business days of receiving payment. Once your order is processed, you will receive an email confirmation with tracking information.
4. Tracking:
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment and estimated delivery date.
5. Delivery:
We are committed to delivering your products in the best condition possible. However, please note that we cannot be held responsible for delivery delays caused by carriers or unforeseen circumstances.
6. Shipping Restrictions:
We currently ship within the continental US. If your location is not on this list, please contact us for further assistance.
7. Address Accuracy:
Please ensure that your shipping address is accurate and complete. We cannot be held responsible for orders delivered to an incorrect address due to inaccurate information provided by the customer.
8. Customs and Duties:
International orders may be subject to customs fees, taxes, and duties imposed by your country’s authorities. These charges are the responsibility of the customer and may need to be paid upon delivery.
9. Lost or Damaged Shipments:
In the rare event that your shipment is lost or arrives damaged, please contact us within 1 day of receiving your order. We will work with you to resolve the issue and, if necessary, file a claim with the carrier.
10. Live Arrival Guarantee:
Ground shipping is available for all dry goods and livestock. The live arrival guarantee is only applicable to ground shipments within the one-day delivery range. This includes most of North Carolina and South Carolina, as well as parts of Tennessee, Virginia, and Georgia. Ground shipments with estimated delivery times exceeding one day do not qualify for the live arrival guarantee.  
11. Contact Us:
If you have any questions or concerns regarding our Shipping Policy, please contact us.

By placing an order with Tropical Fish Company, you acknowledge that you have read and understood this Shipping Policy. Your purchase signifies your agreement to the terms outlined herein.